Here’s What AT&T Says The Massive Outage Was Caused By

If you are an AT&T customer, chances are, you were without cell service for several hours on Thursday.

The massive AT&T outage caused quite the stir on social media and people everywhere were wondering if it was a cyber attack, due to a technical issue or something else.

The disruption even caused federal agencies to investigate whether the outage was caused by a cyberattack. After all, at one point, the outage affected more than 70,000 customers.

AT&T made a statement during the time of the outage saying:

“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored,” an AT&T spokesperson said.

Then once service was restored, AT&T issued an update saying that its network had been fully restored saying:

“We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future,” the company said in a message on its website.

While it doesn’t seem like a cyber attack would be too far fetched with everything going on in the world today, AT&T sources released the cause of the outage today.

According to reports, AT&T says the outage was caused by a software update gone wrong.

AT&T has since made a statement on X (formerly Twitter) saying:

“Based on our initial review, we believe the outage was caused by the application & execution of an incorrect process used as we were expanding our network, not a cyberattack,” AT&T posted on X. 

Source

This information also coincides with US cyber officials saying “been no indication that the outage was caused by malicious cyber activity” but the investigation is still on going.

So, for now, looks like we may be in the clear for a cyber attack and it seemed to be caused by a corrupted software update. If anything changes, I will let you all know!