Cuisinart Propel+ grill recall: the pizza oven glass can shatter and here’s what to do

Okay, so I am not trying to ruin your summer, but if you picked up that gorgeous Cuisinart Propel+ grill — the big one with the pizza oven built in — you need to hear this before you fire it up again.

The CPSC announced a recall on July 9, 2026. The tempered glass window on the pizza oven attachment can shatter while the grill is in use. Thirty-seven people have already had glass go on them. One fire got reported. Zero injuries so far — and the goal is to keep it that way.

The good news is the fix is straightforward and there’s real money on the table for you. Here’s everything you need to know.

Which grill is actually recalled?

The recalled product is the Cuisinart Propel+ Four Burner 3-in-1 Gas Grill with pizza oven. If you bought a grill at Lowe’s, Walmart, or on cuisinart.com anywhere between December 2024 and May 2026 and paid somewhere in the $500–$750 range, there’s a real chance yours is in this recall.

The quickest way to confirm is to head over to Conair’s website and check your serial number. Don’t guess — just check.

Why does glass shatter on a grill in the first place?

Tempered glass is designed to handle heat, but it has limits — and when something goes wrong with the seal, the placement, or the specific glass batch, thermal stress can build up unevenly and cause it to fail. Fast. Loudly. With a lot of sharp pieces going in a lot of directions.

The CPSC’s official recall page classifies this as a laceration hazard, which is the kind of clinical language that means “this could cut you badly.” Thirty-seven reports of shattered glass during use is not a small number, and one of those reports also included a fire. Nobody got hurt, which is genuinely lucky.

I don’t want you to be the 38th report.

What do you do right now?

Stop using the grill. Full stop. Don’t do one last pizza night, don’t “see how it goes” — just stop.

Here’s the actual step-by-step from Conair:

1. Visit Conair’s website to confirm your specific grill is included in the recall.

2. If it is, follow their instructions to safely remove the tempered glass window from the pizza oven.

3. Take two photos — one of the removed glass, one of the grill’s serial number.

4. Upload both photos to their website.

5. Wait for verification.

Once they verify, you get a $500 refund by check — or if you have your original receipt and paid more, you can submit that for the full original purchase amount instead.

After your refund comes through, they want you to write “Recall” on the glass with a black Sharpie before you toss it. That part’s not optional — it’s their way of making sure the glass doesn’t accidentally end up being used by someone else.

Is this a big deal or a small deal?

Thirty-seven incidents of glass shattering on a hot grill is a big deal. The fact that nobody got hurt yet is almost beside the point — this is the kind of thing that can go from “no injuries” to “serious injuries” in one backyard cookout.

To be fair, I get that some people will look at “no injuries reported” and think this is overblown. And honestly, that’s a reasonable instinct — recalls happen for all kinds of reasons, and sometimes the risk is pretty theoretical. But glass shattering near open flame, near food, near people? That’s not theoretical. That’s just a matter of time.

The company acted, the CPSC is on record, and there’s $500 in it for you to just go handle this today. But what do I know?

How do I contact Cuisinart or Conair about this?

Conair (Cuisinart’s parent company) is handling the recall directly. Your best starting point is their website — look for the recall section and have your serial number ready before you start.

You can also check the CPSC’s official recall listing for contact information and updated instructions if anything changes. CPSC recall pages get updated as more info comes in, so it’s worth bookmarking if you’re in the middle of the process.

If you bought this at Lowe’s or Walmart, you can also try looping in those customer service lines — though the actual remedy comes through Conair directly.

Look, nobody buys a $700 grill expecting to file a recall claim six months later. That’s annoying. But 37 reports of shattered glass is the kind of stat that makes “annoying” the much better option.

Stop using it, do the photo thing, get your money. The grill isn’t going anywhere — and honestly, a $500 check isn’t the worst outcome for a summer inconvenience.

Just go check your serial number today. Not tomorrow. Today.

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