Disney doesn’t do refunds. Even in the midst of a pandemic, you can NOT get your money back for park tickets, or for magical vacations you might have booked.
So, that’s the BAD news. If you had a trip booked, and that trip got cancelled, you can’t get a refund.
The good news? You can move the date of your trip, and still use those tickets.
Disneyland, which has been closed since March 14th, has no plans to reopen any time soon.
If you had tickets to Disneyland, as soon as the park DOES open, you can use those ticket. You can use the tickets any time through their expiration date — so be mindful of their date of expiration!
California residents who had promotional tickets, those tickets will be considered on a day-to-day basis for as long as the park is closed.
Military Salute tickets will expire on December 18, 2020, and they can be used on non-consecutive days.
If you had a trip to Walt Disney World planned, but your dreams of a Disney vacation got shut down with the parks, you still have until December 15, 2020 to use your tickets.
If you have been unable to use the tickets by that time, you can use them toward the purchase of future tickets. Just make sure you contact Disney BEFORE your tickets expire, to get your new tickets worked out.
I guess the good news you can take from this horrible situation, both Disneyland and Disney World are waiving their change & cancellation fees until June of 2020.
You can plan your vacation for anytime after June 1st of 2020. Just watch the expiration dates on your tickets carefully when planning your new trip.