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It’s all about me: Why e-mails are so easily misunderstood

“To avoid miscommunication, e-mailers need to look at what they write from the recipient’s perspective…One strategy: Read it aloud in the opposite way you intend, whether serious or sarcastic. If it makes sense either way, revise. Or, don’t rely so heavily on e-mail. Because e-mails can be ambiguous…”

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