Yikes! I know so many friends that have these Ring cameras at their homes! Please be sure to make sure you don’t have one of the ones being recalled.
The recall is for the Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The recall affects around 350,000 sold in the US and 8,700 more sold in Canada!
A notice published by the US Consumer Product Safety Commission was issued yesterday that states that the video doorbell’s battery can overheat. It states that when the incorrect screws are used for installation it can cause fire and burn hazards.
They have received 23 reports of doorbells that have ignited and caused property damage. There have also been 8 reports of minor burns.
Ring has stated that if the device is installed correctly with the proper screws, then there is no risk. There were also 85 incident reports from people using the wrong screws and damaging the battery.
What To Do
Customers do not need to return their devices. We have and continue to work cooperatively with the CPSC on this issue and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions.Ring told CNET in a statement
The 2nd generation doorbell that is affected was sold between June and October of this year. The model number for this device is 5UM5E5.
You can also enter your Ring doorbells serial number on the Ring website to see if your doorbell is part of the recall.
The recalled video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze).
Check your devices and be safe!